how can we help you?
Can I place my order over the phone?
You may order your portraits online at carolinaorders.com or you may mail in your completed order form with payment and we will be glad to process your request in office at Carolina Photography P.O. Box 187, Denver, NC 28037
How long do I have to prepay for fall/spring pictures online?
You may pay for your child’s photos up until the shoot date at your child’s school.
What is a shoot key?
A unique identifier code created for your child’s images.
Do I need a shoot key to order?
You will need a shoot key for senior portraits, cap & gown, & fall/spring underclass photos.
Shoot keys are not required for any sports pictures. To place a late order or reorder sports photos, please click sports late orders and follow the prompts.
How do I get a shoot key?
How long will my Senior Portraits be available to order?
Online ordering - Senior portraits will be available for ordering online, up to your students graduation date.
Can I still order Senior Portraits from a previous year?
Previous years graduates - These orders require: The set of proofs, that had purchased at time of your child’s senior year, to be mailed to our office along with completed order form (if your order form is older than 2 years old, contact Carolina Photography to obtain an updated order form. (If you no longer have your proofs, a $20 reprint fee is required.)
How long will my pictures take to arrive?
Senior orders placed online – 2 to 4 weeks
Senior orders mailed in – 4 to 6 weeks
Underclass portraits ordered online : last chance orders, proof orders or sports photos -
1 to 2 weeks: if ordered online
Underclass portraits: orders mailed in – 4 to 6 weeks
I have not received my proofs from my student’s Senior Shoot date, when will I receive those?
Senior Tux and Drape & Casual Photographs - The senior sitting fee must be paid before any proofs will be produced. (See Senior Sitting fee) If you have paid your sitting fee and still have not received your proofs.
Please contact Carolina Photography at 704-483-5862.
Cap and Gown Proofs will be mailed out the middle of February.
How do I pay my Senior Sitting Fee if I didn’t pay the day the photographs were taken?
Click on Senior Sitting Fee.
Fill out the information requested and you may pay your fee here.
How long will images be available to order from Pre-school, Daycare, K-12th grade shoots from previous years?
Images from past school years are available for 2 years. These will require you to contact Carolina Photography, Inc. at 704-483-5862.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, Personal Checks, and Money Orders & Cash.
What if my package is incorrect or I did not receive my package I purchased?
Please go to carolinaorders.com, click on the “customer care/find us” tab. At the dropdown menu click on “package corrections”. Complete the form and submit it. You will receive an email with a copy of your correction request and a representative from Carolina Photography, Inc. will contact you if any further information is needed.
What if I am not happy with my portraits?
If you are not satisfied with your portraits, and a retake date is available at your school, Carolina Photography will retake your photo (Fall or Senior Portraits Only). Simply bring the entire package with you on retake day and return it to the photographer. If a retake day is not available you may request a refund. (see below)
What if I would like a refund?
We are sorry you are not happy with your portraits. To receive a refund, return the entire package within 60 days to Carolina Photography, P.O. Box 187, Denver, NC 28037, Attention: Customer Service. Please include your child’s name and school attending, Along with your contact information.
If a CD was ordered no refund will be given if the seal is broken on the CD packaging.
What else can we help you with?
Click customer care/find us